I believe that the very best customer experience for an organisation is delivered when heart and head are combined. Head can deliver a good experience and heart might deliver a superb experience, but it might not be commercially sustainable. Combining heart and head delivers superb, sustainable customer experience to a level that most organisations can only dream of.
Delivering excellence in customer experience through heart and head is not just ideal for your customers, it is also highly motivating and rewarding for your team. When your team are living and working in their flow, it creates a positive energy that naturally permeates through to all that your business does.
My training for executives and teams is people-centered and direct. This allows me to penetrate beneath the surface of how team members interact and communicate with each another and with their customers.
The results are that managers and teams have the tools and knowledge to dissolve all undesirable attitudes or practices that might cause lack of performance or distress, and to create empowering alternatives that support positive, transformative outcomes for employees and customers.
I support corporations and entrepreneurs in delivering their message to the marketplace in contemporary and innovative ways. My training sessions are always dynamic, fun, transformative, interactive and full of practical tools that attendees can take away and apply immediately.
3 Key Areas of focus:
Authenticity & Effortless Rapport
How to quickly foster rapport and create authentic, lasting connections with people creating like-ability and return customers.
Leadership & Staying Inspired
How to build leadership inside and outside of the workplace so the two work in unison and co-support each other.
Heart Based Sales
Learn "non-pushy" sales techniques which allow customers to feel heard, creating trust, loyalty and repeat business.
Miroslav's services include keynotes, presentations and trainings, custom designed for the organisation's requirements.
The benefits typically include a more vibrant, uplifting and co-supportive atmosphere in the workplace that employees want to be a part of and customers naturally feel comfortable to engage in.
Miroslav's trainings provide both measurable and intangible benefits in the areas of:
Higher energy in the workplace - creating more enjoyable experiences for staff and customers.
More effective use of staff energy - able to deal with difficult customers & challenges with less downtime.
Happier employees - staff arriving and leaving fulfilled within the workplace.
This also results in:
Reduction in Errors
Lower Downtime & Turnover
Increased Customer Satisfaction
In effect, the work environment fosters an increased sense of harmony and connection, creating deeper trust and support between team members and likeability with customers.
MOST POPULAR TOPICS
Miroslav's Trainings & Talks are typically custom-created for the direct requirements of the organisation. Some previous popular topics include:
Authentic Connection: Create effortless rapport with customers and team members.
Dealing with Difficult People: Handle big egos, rude customers or difficult conversations.
Powerful Presence: Charisma and presentation to command the room's attention on stage.
Empowering Confidence: How to dissolve the "imposter" syndrome.
Dynamic Rapport: Listening skills and 'like-ability' to build trust and loyalty.
To contact Miroslav to discuss what talk or training would be most applicable to your company or organisation please fill out the form below or email firstname.lastname@example.org